Privacy Policy (Navien Heatpump)

What data do we collect & How do we collect your data?

We collect the following data:

1. Register Information: This is information directly provided by the customers when they fill out the online form, and it is information provided to the company when the customer creates an online account with the purpose of using the services, or as they log in (composed of email address, ID, password, name, timezone, and login details)

2. User Information: This is information that is automatically registered by the company when the customer uses the product or services, and it is necessary basic information (composed of product monitoring data (operation mode, status, running time, setting, usage log, error and maintenance log); actual indoor temperature and set temperature; scheduling the central cooling, heating and hot water running time; running time of product related to central cooling, heating and hot water; volume of fuel used for central cooling, heating and hot water).

3. Technology information: This is information automatically registered by the company when the customer uses the product or services, and it is necessary basic information needed by the company to provide services to the customers (mac address of the product, Android ID), Mobile phone model, operating system version, operating system language, country or region, APP store version, screen size and resolution, CPU, device information.

* The legal grounds for personal information of the company are as follows:

1. It is necessary in order for the company to carry out the service provided to the customer.
2. The company’s observance of legal and/or contractual responsibilities.
3. The company will gain consent of its customers regarding personal information, with more than one specific purpose.

Users may refuse our collection and may be subject to restriction on the service if they refuse to do so.

How will we use your data?

The purpose of our use of personal data from users is as follows:

1. Join as a member, providing services that can be remotely controlled using smartphones for products, notifying errors and status information on products, or using them to analyze usage patterns, improve product quality, and service quality for products, and utilize them when conducting satisfaction surveys on product installation and completion of services."
2. To create and provide an online account for the customers
3. Services that remotely control the products used by the customer, using smart phones
4. Services that collect the error information and status information of the boiler and notify the customers, in case of a product error
5. Answering to the questions and complaints of the customers
6. Notifying changes in services to the customers
7. Compliance with legal responsibilities
8. Employee training for enhancing service quality
9. The information on the customers’ error information and status information of the product used is utilized to analyse the customers’ user pattern and enhance the product quality and service quality of product.
10. Utilized when the product and service installation is complete and when various surveys on processed result and satisfaction rate are being carried out.

We collect and maintain personal data that you voluntarily submit to us during your use of the Site and/or our Services to enable us to perform the Services.

It is in our legitimate interest or a third party’s legitimate interest to use your personal data in such a way to ensure that we provide the very best client service we can to you or others. We will not process any special data except where we are able to do so under applicable legislation or with your explicit consent.

We can share the personal information with third parties to operate its services only when the purpose is limited to the following subparagraphs:

1. System monitoring service providers: The company will use system monitoring libraries of third parties with personal information for the purpose of providing products, services and app.
2. Government and Regulatory Institutions: In the case of supporting an investigation by law
3. Police and Judicial Authorities In the case of supporting the prevention or investigation of a crime

How do we store your data?

Your personal data is safely stored on our servers and we will take reasonable precautions to prevent loss, misuse or alteration of your personal data.

We store the users' personal data in our system for the period required for the purpose described in this Privacy Policy or for the period necessary to comply with legal obligations and resolve disputes. We will store and use the personal information of the customers collected during the time the customers are using the product and for three years after the termination.

We might transfer personal data to recipients located outside the EEA into so-called third countries. In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection or that you have consented to the transfer.

Where do we send your data?

Your use of our Services will involve the transfer, storage, and processing of your personal information within and outside of your country of residence.

We may transfer your personal information outside of United Kingdom. In this circumstance, We will only do so where there are adequate safeguards in place or it is otherwise lawful. Such countries have been determined data protect adequacy by the UK Information Commissioner’s Office(e.g EEA, Republic of Korea)

How do we protect your data?

We have implemented information security policies, rules and technical measures to protect the personal data that we have under our control from:

1. unauthorised access
2. improper use or disclosure
3. unauthorized modification
4. unlawful destruction or accidental loss

All of our members, employees, workers and data processors (i.e. those who process your personal data on our behalf, for the purposes listed above), who have access to, and are associated with the processing of Personal data, are obliged to respect the confidentiality of the personal data of all visitors to the app and all users of our services.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request our company for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that Navien erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Navien restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Navien's processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we will response to you within a month. If you would like to exercise any of these rights, please contact us through our phone or email.(Please see "How to contact us" below)

Children's Privacy

These services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal data, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we will be able to do necessary actions. (Please see "How to contact us" below)

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

This service does not explicitly use Cookies. However, when a user visits a website, the website server is used to maintain the user's preferences and provide customized services by reading the contents of cookies stored on the user's hard disk. You may approve or reject these cookies and know when they will be sent to your device. If you refuse these cookies, you will be unable to use part of the service.

Privacy policies of other websites

This app does not contain links to other sites. Please note that external sites are not operated by us. In order to provide services to users and to operate and manage services, we can share personal data with third parties if necessary.

1. Mapping and location information service providers
2. System monitoring service providers
3. Government and Regulatory Institutions
4. In the case of our business expansion or sale

The Company has no control over the contents, personal data processing policies or practices of third-party websites or services and shall not be held liable."

Changes to our privacy policy

We regularly review our privacy policies and place updates on the first screen of app market and in the app. This privacy policy was last updated on 01, April, 2025.